Privacy Policy

Last updated: 30 January 2026

This Privacy Policy explains how your personal information is collected, used and protected when you use this website or contact me.

1. Who I am

This website is operated by:

James Crossley

Sole trader

Trading as: London Handpan Academy / Gong Practitioner Training

United Kingdom

If you have any questions about this policy, you can contact me at: [email protected]

2. What personal data I collect

I may collect and process the following information:

Your name
Email address
Telephone number
Booking and enquiry details
Any information you choose to send to me in messages or forms

Course and event bookings are processed through Eventbrite, which collects and processes booking and payment information on my behalf.

3. How I collect your data

Your data is collected when you:

contact me via this website
email or phone me
book a course or event through Eventbrite
communicate with me about a course, workshop or event

4. How I use your data

I use your personal information only to:

respond to your enquiries
manage bookings and attendance
provide training courses, workshops and events
send you essential information about your booking
manage my business records

I do not sell or rent your personal information to third parties.

5. Legal basis for processing

Under UK data protection law, I process your data on the following legal bases:

to perform a contract (for example, to deliver a booked course or event)
to respond to your enquiries
for legitimate business interests in running my services

6. Third-party services

I use trusted third-party services to help run my business, including:

Eventbrite – to manage bookings and ticket sales
Google Workspace – for email and business administration
Google Analytics / Google services (if used on the website) – to help understand how the website is used

These providers only process data in line with their own privacy policies and applicable data protection laws.

7. How your data is stored

Your information is stored securely using password-protected systems and trusted online platforms.

Access to your personal data is restricted to me as the sole trader operating the business.

8. How long I keep your data

I only keep personal data for as long as necessary to:

provide my services
meet legal and accounting requirements
deal with any enquiries or disputes

9. Your rights

Under UK GDPR, you have the right to:

request access to your personal data
request correction of inaccurate data
request deletion of your data
object to or restrict processing in certain circumstancesTo exercise any of these rights, please contact me using the email address above.

10. Cookies

This website may use basic cookies to improve performance and user experience.

You can control cookies through your browser settings.

11. Changes to this policy

This policy may be updated from time to time.

The latest version will always be published on this page.